Grazing Spreads – Terms & Conditions

1. Orders & Booking

All orders must be placed in advance to guarantee availability. We recommend booking at least 7 days out but no later then 48–72 hours prior to your desired date. Larger events or custom grazing tables may require additional notice.

A non-refundable deposit is required to secure your booking. Your order is not confirmed until the deposit has been received.

2. Pricing & Payment

All prices are listed in USD and are subject to change without notice. Final pricing will be confirmed at the time of booking.

• A deposit (typically 50%) is required to secure your date
• Full payment must be completed prior to delivery or event setup
• Failure to complete payment may result in cancellation of your order and forfeiture of your deposit.

3. Cancellations & Refunds

• Deposits are strictly non-refundable
• Cancellations made within a specified timeframe (e.g., 72 hours before your booking) may not be eligible for any refund
• Rescheduling may be accommodated with sufficient notice and is subject to availability

4. Changes to Orders

We understand plans can change. Any modifications to your order must be requested at least 48 hours prior to your scheduled delivery or event.

We will do our best to accommodate changes; however, last-minute requests cannot be guaranteed.

5. Delivery & Pickup

Delivery is available within our service area and may include an additional fee based on distance.

• Customers will be provided with a delivery time window
• It is the customer’s responsibility to ensure someone is present to receive the order
• If no one is available, Grazing Spreads is not responsible for the condition of the order after delivery

For pickup orders, items must be collected at the agreed time.

6. Event Setup & Equipment

For grazing tables and event setups:

• Setup and pack-down times will be agreed upon in advance
• Clients must provide a suitable space for setup (stable surface, appropriate size, and safe environment)
• Any hired equipment (boards, stands, knives, décor) remains the property of Grazing Spreads and must be returned in good condition

A refundable security deposit may be required for equipment hire. Damaged or missing items may incur additional charges.

7. Food Safety & Storage

Our products are freshly prepared and are perishable.

• Grazing items should be consumed within 2–4 hours of delivery if left at room temperature
• Refrigeration is required for extended storage
• Grazing Spreads is not responsible for food quality or safety once items have been delivered and left unattended

8. Allergies & Dietary Requirements

While we take care in preparing our products, we operate in a kitchen that handles common allergens including nuts, dairy, gluten, and meats.

• Customers must inform us of any allergies or dietary requirements at the time of booking
• We cannot guarantee a completely allergen-free environment
• Grazing Spreads is not liable for allergic reactions where information has not been disclosed

9. Product Availability & Substitutions

We strive to provide the highest quality ingredients. However, due to seasonal availability or supply issues, we reserve the right to substitute items with equal or greater value without prior notice.

Presentation may vary slightly from photos shown on our website or social media.

10. Photography & Marketing

We may photograph our grazing tables, boxes, and setups for promotional purposes, including use on our website and social media platforms.

If you prefer that your order or event not be photographed, please notify us in writing prior to your booking.

11. Liability

Grazing Spreads is not liable for:

• Improper handling or storage of food after delivery
• Allergic reactions where allergens were not disclosed
• Delays or issues caused by circumstances beyond our control (e.g., weather, traffic, venue restrictions)

12. Acceptance of Terms

By placing an order or booking with Grazing Spreads, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.